Cosy Homes Oxfordshire & Covid-19
With the growing threat of COVID-19 and in line with UK Government advice on limiting non-essential contact, we are temporarily unable to offer Whole House Plan home assessments as part of the Cosy Homes Oxfordshire service.
The Cosy Homes team is still working hard to make home retrofit as simple as possible – we’re just doing it from home for now. We are still welcoming new registrations, so if you’re using this time to think about home improvements please do register your home – we’ll keep your details on file and follow up with you to book your home assessment as soon as Government guidance allows.
If you have already paid for a Whole House Plan but have not yet had your home assessment, we will be in contact with you to book your assessment as soon as we’re able to offer them again. We are also currently trialing remote assessments via video call, so if this proves successful, we’ll be in touch to offer you this service. If you’d like to cancel your Whole House Plan we can offer you a full refund, and you’d then need to rebook once the situation allows.
If you’ve had your Whole House Plan and are now planning retrofit works, then we will continue this process with you as normal, developing the scope of works remotely via email and phone call meetings. Currently, we’re still able to go ahead with on site works, so this will continue as normal if you’re happy for it to – your Retrofit Coordinator will be in touch with you about this. We will be continually reviewing this process based on evolving advice from the UK government.
If you have a specific question or would like further information in the meantime, you can always contact us on firstname.lastname@example.org or 0300 303 1269.