Cosy Homes Oxfordshire & Covid-19

With the growing threat of COVID-19 and in line with UK Government advice on limiting non-essential contact, we are temporarily unable to offer Whole House Plan home assessments as part of the Cosy Homes Oxfordshire service.

The Cosy Homes team is still working hard to make home retrofit as simple as possible – we’re just doing it from home for now. We are still welcoming new registrations, so if you’re using this time to think about home improvements please do register your home – we’ll keep your details on file and follow up with you to book your home assessment as soon as Government guidance allows.

If you have already paid for a Whole House Plan but have not yet had your home assessment, we will be in contact with you to book your assessment as soon as we’re able to offer them again. We are also currently trialing remote assessments via video call, so if this proves successful, we’ll be in touch to offer you this service. If you’d like to cancel your Whole House Plan we can offer you a full refund, and you’d then need to rebook once the situation allows.

If you’ve had your Whole House Plan and are now planning retrofit works, then we will continue this process with you as normal, developing the scope of works remotely via email and phone call meetings. Currently, we’re still able to go ahead with on site works, so this will continue as normal if you’re happy for it to – your Retrofit Coordinator will be in touch with you about this. We will be continually reviewing this process based on evolving advice from the UK government.

If you have a specific question or would like further information in the meantime, you can always contact us on or 0300 303 1269.

How cosy is your home?

Begin your journey towards a Cosy Home by registering your home with us. Once you’ve registered your home your Retrofit Coordinator will be in touch with the next steps, including booking you in for a home assessment.

While all our Retrofit Coordinators are engaged with our pilot cohort of homeowners, you can still register your interest in our service. Simply complete the Cosy Home survey.

Emergency Retrofit Assistance

It can take a few days for us to assign you with a Retrofit Coordinator after you register your home using the form above. If you require emergency retrofit assistance on your home, please email us at or call 0300 3030 1269 so that we can provide support as quickly as possible.

Register as a supplier

Cosy Homes Oxfordshire has partnered with RetrofitWorks to deliver this service. RetrofitWorks is a cooperative developed to deliver high-quality retrofits at a fair price to the customer and the contractor, whilst ensuring that customers are supported throughout the process by trained Retrofit Coordinators.

Any individual or organisation working on retrofit can apply to join the RetrofitWorks cooperative – a great way to find new opportunities for work, and to join a network of others working in the industry.

We’re always looking for suppliers working in Oxfordshire to join the team and help us to deliver the Cosy Homes Oxfordshire service. You can find out more on the RetrofitWorks website, or email if you have any questions.

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